Useful information for your stay at hotel Moosmair and helpful tips
Useful information about your stay
So that you can plan your stay at the Moosmair with complete confidence, we have gathered all the essential information here for you. Clearly presented, concise, and to the point.
For our hotel guests (rooms & suites)
- A breakfast buffet featuring regional and homemade produce
- 4-course dinner menu with choice of main course
- Daily wine recommendation from the wine cellar
- Use of the wellness area with saunas, relaxation area and new indoor & outdoor pool
- Bathrobes and bath towels for the duration of your stay
- Daily room cleaning
- Wi-Fi throughout the premises
- Parking directly at the hotel
For our apartment guests
- Use of the wellness area with saunas, relaxation area and new indoor & outdoor pool
- Wi-Fi
- Parking space or underground parking space (depending on the apartment)
- Bedlinen and towels
- Cleaning possible on request
Breakfast and dinner at the hotel can be booked on request.
For all guests
- Hiking trails just outside the building
- Personal tour tips
- Ski room or drying room
- With the Südtirol GuestPass, you can enjoy complimentary use of all public transport throughout South Tyrol. In addition, there are discounts and benefits at numerous cultural institutions.
Exclusive services
(for an extra charge)
- Breakfast or dinner for apartment guests
- Massages and treatments
- Hay bath
- Products from the farm shop
- Guided hikes or individual tour recommendations (if offered)
- E-bike rental via our partner Papin Sport
Holiday information
- Arrival and departure
Check-in from 2 pm
Check-out by 10 am
Early check-in or late check-out are possible upon request and subject to availability - Smoking
Smoking is only permitted outside
Smoking is prohibited in all rooms, apartments and indoor areas - Dogs & pets
Dogs are allowed in selected room categories upon request
Pets are not allowed in the apartments
Price per dog per day: €25 (excluding food)
Dogs are not allowed in the wellness area, the restaurant, or the garden - Barrier-free access
Some rooms are wheelchair accessible
The restaurant, bar, and selected areas are accessible at ground level
For detailed information, please contact us directly
Booking information
To confirm your booking, we request a deposit of 30% of the total amount.
Bank details
Account: Hotel Moosmair
Bank: Raiffeisenkasse Tauferer Ahrntal
IBAN: IT 76 K 08285 58271 000308000361
BIC/SWIFT: RZSBIT21040
Payment
We accept the following methods of payment: cash, debit or credit card (excluding American Express), and bank transfer
Cancellation conditions
Unexpected events can always happen. In this case, we apply the following cancellation policy:
- Cancellations up to 31 days before arrival: The deposit will be refunded in full.
- Cancellations between 30 and 15 days before arrival: The 30% deposit will be retained by the accommodation provider.
- Cancellations between 14 and 8 days before arrival: A cancellation fee of 60% of the total booking amount will apply. As the 30% deposit has already been paid, an additional 30% will be charged.
- Cancellations within 7 days before arrival: A cancellation fee of 70% of the total booking amount will apply. As the 30% deposit has already been paid, an additional 40% will be charged.
- In case of early departure, late arrival or no-show: A cancellation fee of 70% of the booked but unused nights will apply.
Have you perhaps already considered taking out travel cancellation insurance? More information can be found here.
Price information
Prices are per person, per night in the rooms and suites, and per apartment, per night in the apartments (in the apartments Locus & Mansion, €40.00 per night applies from the third person; in the apartment “Terra”, from the fifth person).
The local tax is collected on site and amounts to per person (aged 14 and over) per night:
- in the hotel €3.40
- in the apartments €2.40
Children’s reductions (rooms & suites)
- 0–3 years: 70%
- 3–12 years: 50%
- 12–16 years: 20%
- The child discount applies when staying in a room together with 2 full-paying adults.
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