Small Print & Interesting Facts

Information for your holidays at Hotel Moosmair
Arrival and departure

The rooms will be at your disposal from 2 p.m. on the day of arrival. We request, that you vacate the rooms by 10 a.m. on the day of departure. Please inform us if you arrive after 7 p.m.

Reservation

In order to confirm your booking we request a deposit of 150 € by online Click to pay or by bank transfer to our bank account: Raiffeisenkasse Tauferer Ahrntal | IBAN: IT76K0828558271000308000361 | SWIFT/BIC: RZSBIT21040

Cancellation policy

Unfortunately sometimes unforseen things can happen and you might be forced to cancel your well deserved vacation. If any problems arise that may force you to cancel your vacation, pleas contact us soon as possible. We'll then try to find the best solution for both of us. The sooner we have the opportunity, the better we can help you.

Our cancellation policy is as follows:

Cancellations up to 31 days prior the arrival will not incur any charges.
Cancellations within 30 to 15 days prior to the arrival will incur a cancellation fee of 40% of the total amount booked.
Cancellations within 14 to 8 days prior to the arrival will incur a cancellation fee of 60% of the total amount booked.
Cancellations within 7 days prior to the arrival will incur a cancellation fee of 70% of the total amount booked.

Maybe a travel-cancellation insurance would be something for you? You can find further information here.

Services

Unused services will not be refunded.

Dogs

are allowed upon request and for a fee of 15 € per day (without dog food). Please note that dogs are not allowed in the allergy-tested rooms, in the dining room, in the wellness area or on the sun lawn. Please bring a dog blanket.

Room number

Unfortunately, we are unable to confirm a certain room number. We will however always try to meet your requests.

No-smoking hotel

The Law in Italy prohibits smoking in closed rooms. You can smoke outdoors of course.